American Express Recruitment 2023 For Operations Support | Work From Home | Apply Now!

American Express Company Recruitment For Operations Support. Candidates who Bachelor’s degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below

Company Name	American Express
Position	Operations Support
Qualifications	Bachelor’s Degree or higher
Batch	2018/2019/2020/2021/2022/2023
Experience	Freshers
Location	Gurgaon / Work From Home
Salary	₹3.4 LPA (Expected)

Key Responsibilities

The Complaint Analyst, Customer Second Level Review team will work closely with the different business units, Business Support & Transformation to ensure a consistent and superior customer experience through the following:

• Review, action, and document root cause and resolution for customer complaints and servicing issues.
• Ensure complaints and servicing issues are properly coded to meet regulatory reporting requirements
• Identify and escalate trends and defects that have a potential legal, regulatory or servicing risk
• Provide coaching and feedback to Team Leaders and Customer Care Professionals
• Understand basic consumer protection, banking regulations and applicable laws to identify and appropriately escalate complaints, defect and trends to business partners within Compliance, World Service, and the bank
• Ensure compliance with Complaints Management Policy and other legal/regulatory requirements.
• This role may be subject to additional background verification checks.
• Ability to ensure accuracy in all deliverables and independently oversee daily work with adherence to business requirements and process controls.
• Demonstrated experience handling multiple priorities with strong attention to detail and excellent follow up skills.
• Passion for the customer experience through the regulatory and compliance lens
• A strong ability to make sound business decisions, analyze complex card member issues and eliminate defects via Process Excellence needed to succeed in the challenging and rewarding position
• High degree of integrity, comfort with speaking up for what is right as well as reporting/escalating risks and concerns.
• Strong relationship management and conflict resolution skills with proven track record of positively collaborating and influencing in a matrix environment to achieve outcomes with and without direct responsibility
• Exceptional problem solving combined with strong interpersonal skill
• Analytical skills are essential for this role with proven demonstration of strong thought leadership.
• Excellent communication skills, both verbal and written; ability to articulate and present vision or concepts that educate and influence senior level thinking; ability to integrate multiple viewpoints and synthesize key messages into high-impact communications.
• Knowledge of products and services and prepared to learn additional products, services and functions.
• Ability to deliver exceptional treatment to both internal and external customers.
• Appropriately handles sensitive information with confidentiality.
• Demonstrated ability to influence without authority.
• Flexibility in work schedule

Eligibility Criteria

•  Bachelor’s Degree or higher.

Preferred Skills

• Competency in Microsoft Office: Word, Excel, PowerPoint, Project and Visio

About American Express

American Express Company is an American multinational financial services corporation that specializes in payment cards. Headquartered in New York City, it is one of the most valuable companies in the world and one of the 30 components of the Dow Jones Industrial Average.

How to Apply for American Express Recruitment ?

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The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.