Tide Company Recruitment For Customer Service Associate. Candidates who completed Graduation or Post graduation degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below
| Company Name | Tide |
| Position | Customer Service Associate |
| Qualifications | Any Graduate / PG |
| Batch | 2018/2019/2020/2021/2022/2023 |
| Experience | Fresher / Experienced |
| Location | Hyderabad / Delhi |
Tide Recruitment Job Description :
As a Plus/Pro Accounts Support Specialist at Tide and part of the Plus/Pro Accounts team, you will be dedicated to providing first-class service to our paid accounts members. You will manage, maintain & nurture relationships. The goal: to generate revenue for Tide and add value for our SMEs. We want to become the most loved go-to business banking app for SMEs. You will be required to work on shifts and weekends on a rotational basis.
Tide Recruitment Responsibilities :
- Identify pain points and address their needs & requirements within the scope of what Tide can deliver or fast track admin/requests for members where possible
- Become a brand advocate for Tide by working closely with the other Plus/Pro team members in optimising & developing the proposition of the plan
- Aim at building and maintaining relationships with our Plus/Pro members by giving them first-rate service
- Be data-driven to monitor existing usage and identify new opportunities based on customer feedback, segmentation, personas, and user research as well as on the pulse for what’s happening in the industry
Eligibility Criteria :
Graduation degree from a recognized university/institution.
Expected Salary : Up to ₹4.5 LPA
Preferred Skills :
- You are comfortable on the phone talking to customers and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
- You are data literate
- You have very good verbal and written English (with EF Set 50 minimum; any certificate for C1 level and above is a plus)
- You have experience with MS Office (mostly Excel)
- You are upbeat and energetic and possess solid problem-solving skills
- You have robust communication with the customer and back to the business
- You can demonstrate the ability to self-drive and multitask, your role may vary day to day as well as strong team collaboration skills working across member services and within memberships teams
Nice to have :
- Experience in Fin-tech, a start-up or a fast-growing tech company
- Experience using Looker and/or Zendesk
- Experience working in subscription and/or app-based business models
- Experience with membership programmes
- Background working in a customer services support function
- Analytics knowledge to understand member plan usage and optimization
About Tide
Tide (Tide Platform Limited) is a UK financial technology company providing mobile-first banking services for small and medium-sized enterprises. It enables businesses to set up a current account and get instant access to various financial services (including automated bookkeeping and integrated invoicing).
How to Apply for Tide Recruitment ?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
Apply Link : Click Here
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The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.