Hey job seekers!Get ready to embark on an exciting career journey with PhonePe! Today, we’re thrilled to introduce you to an incredible job opportunity with ABT Advisor at PhonePe.
In this blog post, we’ll delve into the details of this role, including responsibilities, qualifications, and the amazing perks of joining the PhonePe family. So, let’s dive in and discover how you can become a part of this dynamic team!
Overview | PhonePe Recruitment 2024 For ABT Advisor Role
| Company Name | PhonePe |
| Job Role | ABT Advisor |
| Qualification | Any Graduate, Any Postgraduate |
| Experience | 0-2 Years |
| Salary | INR Min 4 to 6 LPA (Expected) |
| Location | Bengaluru |
Eligibility Criteria | PhonePe Recruitment 2024 For ABT Advisor Role
1) Educational Qualification: Candidates must hold a Bachelor’s degree from any recognized institution.
2) Experience: 0-2 years of work experience in a customer-facing role is preferred.
3) Language Proficiency: Proficiency in English and Hindi is required. Multilingual skills in South Indian languages are preferred.
4) Skills: Excellent written and verbal communication skills, good learnability, active listening abilities, and strong customer orientation are essential.
5) Flexibility: Candidates should be flexible, adaptable, and open to feedback, with the ability to multitask and manage time effectively.
Selection Process | PhonePe Recruitment 2024 For ABT Advisor Role
1) Application Submission: Interested candidates are required to submit their applications through the designated platform.
2) Resume Screening: The HR team will screen the resumes to shortlist candidates based on their qualifications and experience.
3) Technical Interview / Assessment: Shortlisted candidates will undergo a technical interview or assessment to evaluate their skills and knowledge relevant to the role.
4) HR Interview: Candidates who pass the technical assessment will be invited for an HR interview to assess their fit with the company culture and values.
5) Offer Letter: Successful candidates will receive an offer letter outlining the terms and conditions of employment.
6) Onboarding Process: Upon acceptance of the offer, candidates will undergo an onboarding process to familiarize themselves with the company policies, procedures, and team dynamics.
Roles & Responsibilities | PhonePe Recruitment 2024 For ABT Advisor Role
1) Customer Support: Act with integrity and prioritize customer satisfaction in every interaction, handling basic PhonePe account and transaction-related queries effectively.
2) Channel Flexibility: Demonstrate the ability to switch between phone and data channels as required, ensuring seamless communication with customers.
3) Issue Resolution: Follow specified process guidelines to resolve customer issues efficiently, leveraging internal resources and processes to drive resolution.
4) Product Education: Engage and educate customers on PhonePe features and benefits, empowering them to utilize the platform effectively.
5) Performance Goals: Meet hourly and daily productivity goals while maintaining quality standards in customer interactions.
Skills & Competencies | PhonePe Recruitment 2024 For ABT Advisor Role
1) Communication Skills: Possess excellent written and verbal communication skills to effectively interact with customers and team members in English and Hindi.
2) Customer Orientation: Strong customer-centric approach with the ability to understand and respond to diverse customer needs and preferences.
3) Adaptability: Demonstrated flexibility and adaptability to navigate through various customer scenarios and channels, ensuring a seamless customer experience.
4) Active Listening: Ability to actively listen to customer queries and concerns, demonstrating empathy and understanding while providing appropriate solutions.
5) Problem Solving: Proficient in problem-solving techniques to address customer issues efficiently and contribute to continuous improvement in support processes.
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How to Apply for PhonePe Recruitment 2024 For ABT Advisor Role?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
Top 10 General Interview Questions | PhonePe Recruitment 2024 For ABT Advisor Role
General Questions:
1) Tell me about yourself: I am a dedicated and customer-oriented individual with a Bachelor’s degree. I have a passion for providing excellent customer service and have honed my communication and problem-solving skills through previous roles. I am excited about the opportunity to contribute to PhonePe’s mission of transforming digital payments.
2) What relevant experience do you have for this role? I have previous experience working in customer service roles where I handled inquiries and resolved issues effectively. I am familiar with handling account-related queries and am comfortable using various communication channels to assist customers. I am confident that my experience and skills make me well-suited for this role.
3) Why do you want to work at PhonePe?: I am drawn to PhonePe’s innovative approach to mobile payments and its commitment to providing a seamless and secure payment experience for users. I am impressed by the company’s growth and impact in the fintech industry, and I am excited about the opportunity to be part of a dynamic and forward-thinking team.
4) How do you handle working under pressure?. I thrive in fast-paced environments and am able to remain calm and focused under pressure. I prioritize tasks effectively, stay organized, and communicate proactively with team members to ensure timely resolution of issues. I am adaptable and resourceful, which allows me to effectively handle challenging situations.
5) Can you describe a time when you had to resolve a customer issue? During my previous role, I encountered a customer who was experiencing difficulties with their account. I actively listened to their concerns, investigated the issue, and provided clear and concise guidance to resolve the problem. By demonstrating empathy and professionalism, I was able to ensure the customer’s satisfaction.
6) What do you think makes a great customer service representative? I believe a great customer service representative is someone who is empathetic, knowledgeable, and responsive. They should possess excellent communication skills and be able to effectively address customer inquiries and concerns. Additionally, a great customer service representative is proactive in identifying and addressing customer needs.
7) How do you prioritize tasks when you have multiple responsibilities?: I prioritize tasks based on urgency and importance, using techniques such as the Eisenhower Matrix. I assess each task’s impact on customer satisfaction and business objectives and allocate time accordingly. I also maintain open communication with team members to ensure alignment on priorities and deadlines.
8) Where do you see yourself in the future, and how does this role align with your career goals?: In the future, I aspire to grow within the customer service field and possibly take on leadership roles. This role at PhonePe aligns with my career goals as it provides an opportunity to gain valuable experience in the fintech industry and develop my skills in customer service and problem-solving.
9) How do you stay updated on industry trends and developments?: I stay updated on industry trends by regularly reading industry publications, attending webinars and seminars, and participating in online forums. I believe continuous learning is essential for professional growth, and I am committed to staying informed about the latest developments in the fintech industry.
10) Why do you think you are the best candidate for this position?: I believe my combination of relevant experience, strong communication skills, and customer-centric approach make me well-suited for this role. I am confident in my ability to effectively handle customer inquiries and provide exceptional service, and I am eager to contribute to PhonePe’s success.
About the Company | PhonePe Recruitment 2024 For ABT Advisor Role
PhonePe is a leading mobile payments app that revolutionizes the way people transfer money. With a mission to simplify digital payments, PhonePe allows users to instantly transfer funds using just their mobile number. Awarded by AmbitionBox, PhonePe is committed to providing a seamless, safe, and universally accepted payment experience, eliminating the need for cash or cards.
Conclusion | PhonePe Recruitment 2024 For ABT Advisor Role
Thank you for joining us in exploring exciting job opportunities! Remember, great things await those who seize the chance to embark on new career paths. Stay tuned for more updates on job vacancies in our next blog post. Don’t miss out on these incredible opportunities to shape your future!
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Frequently Asked Questions | PhonePe Recruitment 2024 For ABT Advisor Role
1) What is the educational requirement for the ABT Advisor role at PhonePe?
Ans: Candidates must possess a Bachelor’s degree from any recognized institution.
2) Is prior work experience necessary for this role?
Ans: While 0-2 years of work experience in a customer-facing role is preferred, it’s not mandatory.
3) Are multilingual skills required for this position?
Ans: Proficiency in English and Hindi is required. Multilingual skills in South Indian languages are preferred but not mandatory.
4) What key skills are essential for the ABT Advisor role?
Ans: Essential skills include excellent communication (written and verbal), good learnability, active listening abilities, and strong customer orientation.
5) What qualities are PhonePe looking for in candidates?
Ans: PhonePe seeks candidates who are flexible, adaptable, open to feedback, and capable of multitasking and managing time effectively.
Disclaimer | PhonePe Recruitment 2024 For ABT Advisor Role
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.