Attention, Kolkata job seekers! An incredible opportunity awaits you. Infosys BPM, a global leader in business process management, is hosting a walk-in drive right here in our city on February 27th and 28th, 2025. This isn’t just another job fair; it’s your chance to step into a rewarding career in Customer Support (Voice).
If you’re a recent graduate, or have up to four years of experience, and possess the winning combination of excellent communication skills and a genuine passion for customer service, this is your moment. Imagine joining a dynamic team, contributing to a globally recognized company, and launching a career filled with growth and opportunity. Don’t let this chance slip away – let’s delve into the specifics of this exciting walk-in drive.
Overview | Infosys Direct Interview 2025
| Company Name | Infosys |
| Job Role | Customer Support |
| Qualification | Any Graduate |
| Experience | 0 – 4 Years |
| Salary | INR 3-3.5 Lacs P.A. (Expected) |
| Location | Kolkata |
Infosys Direct Interview 2025 | Eligibility Criteria
1) Educational Qualification: Full-time Graduate (Any Graduate).
2) Skills: Excellent communication skills, customer service orientation.
3) Availability: Willingness to work in US shift timings and 24/7 flexible shifts.
4) Commitment: Ability to complete specific client training programs.
5) Preferred: Additional certifications in customer service/upskilling.
Selection Process | Infosys Direct Interview 2025
1) Direct Walk-in: Candidates attend the walk-in drive at the specified venue and time.
2) Assessment/Interview: Initial assessment and/or interview to evaluate communication skills and suitability.
3) HR Interview: Further interview with HR to assess cultural fit and other relevant factors.
4) Document Verification: Verification of educational and identity documents.
5) Offer Letter: Successful candidates receive a formal offer letter.
6) Onboarding Process: New hires undergo the onboarding process to integrate into the company.
Roles & Responsibilities | Infosys Direct Interview 2025
1) First-Level Customer Resolution: Provide initial assistance to customers by addressing their inquiries and resolving basic issues. This involves understanding their problems and offering effective solutions promptly.
2) Technical Issue Diagnosis and Troubleshooting: Diagnose and troubleshoot technical problems reported by customers. Escalate complex issues to higher-level support when necessary, ensuring efficient problem resolution.
3) Exceptional Customer Service Delivery: Deliver outstanding customer service by acknowledging issues promptly, demonstrating empathy, and using positive language. Build strong rapport with customers through active listening and clear communication.
4) Customer Interaction Management: Handle customer objections and concerns effectively, ensuring smooth and satisfactory resolutions. Document and track all customer interactions and technical issues within the service management system.
5) Continuous Learning and Development: Stay updated with product knowledge and industry trends to provide accurate information and support. Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Skills & Competencies | Infosys Direct Interview 2025
1) Excellent Communication Skills: The ability to communicate clearly and effectively, both verbally and in writing, is essential for providing excellent customer support.
2) Customer Service Orientation: A strong focus on providing exceptional customer service, including empathy, patience, and a positive attitude.
3) Technical Troubleshooting Skills: The ability to diagnose and resolve technical issues efficiently, escalating when necessary.
4) Active Listening: The ability to listen attentively to customer concerns and understand their needs.
5) Problem-Solving Skills: The ability to analyze problems, identify solutions, and implement them effectively.
On The Day Of Interview | Infosys Direct Interview 2025
1) Two Copies of Resume/CV: Bring two printed copies of your updated resume. These will be used for distribution among interviewers or for documentation purposes.
2) Identification Proof: Government-issued photo identification (e.g., Aadhar card, passport, driver’s license) for verification.
3) Educational Certificates: Copies of academic transcripts, degree certificates, or any relevant certifications mentioned in your resume.
4) Previous Employment Documents (if applicable): Offer letters, experience certificates, or any other relevant documents from previous employers.
5) Any Other Relevant Certifications/Documents: Copies of additional certifications, awards, or documents relevant to the role or your skills (if applicable).
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How to Apply for Infosys Direct Interview 2025?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
| Role | Customer Support |
| For More Details | Click Here |
| Timings | 10.00 AM – 1.00 PM |
| Address | Infosys Limited Plot No IIIG/2,P. S-New Town, Kolkata -700135 (Hatisala) |
| Contact | Chiranjit |
| Day | 27 February – 28 February |
General Interview Questions | Infosys Direct Interview 2025
General Questions Interview Questions
1) Tell me about yourself. How to Answer: Briefly highlight relevant skills, experience, and career goals. “I’m a recent graduate with a passion for customer service. I have excellent communication skills and am eager to start my career with Infosys BPM.”
2) Why are you interested in a customer support role? How to Answer: Briefly explain your motivation and interest in helping customers. “I enjoy helping people and resolving their issues. I’m drawn to the fast-paced environment of customer support.”
3) What do you know about Infosys BPM? How to Answer: Briefly demonstrate your research and knowledge of the company. “Infosys BPM is a global leader in business process management, known for its innovative solutions and client-focused approach.”
4) What are your strengths and weaknesses? How to Answer: Briefly highlight relevant strengths and areas for improvement. “Strengths: communication, problem-solving, and adaptability. Weaknesses: I’m continuously working to improve my technical troubleshooting skills.”
5) Where do you see yourself in five years? How to Answer: Briefly outline your career goals and aspirations. “I aim to become a senior customer support specialist, contributing to the success of Infosys BPM and enhancing my skills.”
Role-Specific Interview Questions
1) How familiar are you with technical troubleshooting? How to Answer: Briefly describe your experience and skills in this area. “I have experience diagnosing and resolving basic technical issues. I’m eager to learn more about specific troubleshooting techniques.”
2) How comfortable are you with working in US shift timings? How to Answer: Briefly express your willingness and flexibility. “I understand the need for US shift timings and am comfortable with flexible scheduling.”
3) How do you ensure accuracy when documenting customer interactions? How to Answer: Briefly explain your process and attention to detail. “I double-check all information, use clear and concise language, and follow established documentation procedures.”
4) How do you stay updated with product knowledge and industry trends? How to Answer: Briefly describe your learning habits and resources. “I regularly participate in training, read industry publications, and seek out opportunities to learn from experienced colleagues.”
5) How do you handle multiple customer inquiries simultaneously? How to Answer: Briefly explain your prioritization and multitasking skills. “I prioritize inquiries based on urgency and impact, and I use effective multitasking techniques to handle multiple requests.”
About the Company | Infosys Direct Interview 2025
Infosys BPM provides end-to-end transformative business process management services for clients worldwide. Their integrated IT and business process management solutions help clients unlock business value across various industries.
Conclusion | Infosys Direct Interview 2025
This walk-in drive in Kolkata presents an excellent opportunity for graduates to join Infosys BPM and kickstart their careers in customer support. If you possess strong communication skills, a customer-centric attitude, and a willingness to learn, this could be the perfect stepping stone for you.
Don’t miss this chance to interview directly with the Infosys BPM team. Remember to prepare your documents and arrive at the venue on time. We hope this blog post has provided you with all the necessary information. Best of luck with your interview, and we look forward to seeing you at the Infosys BPM walk-in drive!
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Frequently Asked Questions | Infosys Direct Interview 2025
1) What qualifications are required for this role?
Ans: Full-time graduation in any discipline, 0-4 years of experience, and excellent communication skills.
2) What are the working hours and shift timings?
Ans: US shift timings and 24/7 flexible shifts.
3) What documents do I need to bring for the walk-in interview?
Ans: Updated resume, two photo identity proofs (PAN Card/Driving License/Voter ID/Passport), and original educational documents (10th, 12th, Graduation: mark sheets, CMM, provisional and original degree).
4) Is this a work-from-home or work-from-office position?
Ans: 100% Work From Office (WFO).
Disclaimer | Infosys Direct Interview 2025
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.