Hey there, job seekers! Exciting news for you all today – Infosys BPM has announced a Walk-in Interview for Customer Support Voice Process roles. This is a fantastic opportunity to kick-start your career in customer service, especially if you have a passion for helping clients resolve issues.
In today’s blog post, I’ll walk you through the eligibility criteria, selection process, roles and responsibilities, skills needed, interview questions, and more. Make sure to read till the end, so you don’t miss any crucial details!
Overview | Infosys BPM Walkin Interview For Customer Support Role 2024
| Company Name | Infosys BPM |
| Job Role | Customer Support – Voice Process |
| Qualification | Any Graduate |
| Experience | 0 – 1 Years |
| Salary | INR 3 LPA (Expected) |
| Location | Bengaluru |
Eligibility Criteria | Infosys BPM Walkin Interview For Customer Support Role 2024
1) Educational Qualifications: Any Graduate (10th, 12th, and graduation marksheets are required for verification).
2) Experience: 0 to 4 years of experience in customer support or a similar role.
3) Skills: Excellent communication skills (verbal and written) are essential.
4) Shift Flexibility: You must be open to working in US shift timings (night shifts), as the role requires 24/7 availability.
5) Preferred Qualifications: Additional certifications in customer service or upskilling will give you an edge.
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Selection Process | Infosys BPM Walkin Interview For Customer Support Role 2024
1) Direct Walk-in: Attend the walk-in interview on 17th or 18th October 2024 at the specified venue in Kolkata.
2) Assessment/Interview: Candidates will go through an initial interview to assess their communication skills, problem-solving abilities, and technical knowledge relevant to customer support.
3) HR Interview: After clearing the assessment, you will face an HR interview to evaluate your cultural fit and discuss salary, shift schedules, and other employment details.
4) Document Verification: All original educational documents (10th, 12th, Graduation), along with identity proofs, will be verified during this stage.
5) Offer Letter: If you pass all rounds, you will receive the official offer letter detailing your employment terms.
6) Onboarding Process: Once the offer is accepted, you will undergo an onboarding process, including required training programs to prepare for the role.
Also Read: Teleperformance Recruitment For Voice Process Role 2024
Roles & Responsibilities | Infosys BPM Walkin Interview For Customer Support Role 2024
1) Handling customer queries: Respond to and resolve customer issues efficiently through phone calls, chats, or emails, ensuring a positive experience.
2) Providing timely solutions: Understand the nature of customer issues, offer quick and accurate resolutions, and ensure minimal disruptions to their service.
3) Maintaining professionalism: Demonstrate patience and professionalism in all interactions while being respectful of the customer’s time.
4) Adhering to shift schedules: Work in US shifts (24/7) and maintain flexibility to meet operational requirements.
5) Problem-solving: Take ownership of customer problems, apply analytical thinking, and provide thorough solutions without escalating unnecessarily.
Also Read: Barclays Hiring For Summer Intern Role 2024
Skills & Competencies | Infosys BPM Walkin Interview For Customer Support Role 2024
1) Excellent Communication Skills: Both verbal and written communication skills are critical for effective customer interaction.
2) Problem-Solving Abilities: You should be able to quickly understand customer issues and provide solutions independently.
3) Time Management: You must manage your time effectively while interacting with customers to ensure efficiency.
4) Attention to Detail: Thorough attention to detail is essential for addressing customer queries and resolving issues without mistakes.
5) Adaptability: Be ready to work in flexible shifts, including night shifts and adhere to a work-from-office setup.
On The Day Of Interview | Infosys BPM Walkin Interview For Customer Support Role 2024
1) Two Copies of Resume/CV: Bring two printed copies of your updated resume. These will be used for distribution among interviewers or for documentation purposes.
2) Identification Proof: Government-issued photo identification (e.g., Aadhar card, passport, driver’s license) for verification.
3) Educational Certificates: Copies of academic transcripts, degree certificates, or any relevant certifications mentioned in your resume.
4) Previous Employment Documents (if applicable): Offer letters, experience certificates, or any other relevant documents from previous employers.
5) Any Other Relevant Certifications/Documents: Copies of additional certifications, awards, or documents relevant to the role or your skills (if applicable).
How to Apply for Infosys BPM Walkin Interview For Customer Support Role 2024?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
For Bengaluru Location 👇
| Role | Customer Support Voice Process |
| Registration Link | Click Here |
| Interview Time | 10.00 AM – 1.00 PM |
| Address | 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center |
| Day | 1st of February 2025 |
| Contact | Kavya |
Note: Don’t forget to apply on Naukri using “I am interested” button
5 General Interview Questions | Infosys BPM Walkin Interview For Customer Support Role 2024
1) Tell us about yourself. Provide a brief summary of your background, education, and relevant experience in customer support.
2) Why do you want to work for Infosys BPM? How to Answer: Mention Infosys BPM’s reputation, the opportunity to grow, and how the role aligns with your career goals.
3) What are your strengths and weaknesses? How to Answer: Highlight your strengths related to communication and problem-solving, and mention a minor weakness you are actively improving.
4) How do you handle stress and pressure in a fast-paced environment? How to Answer: Explain how you manage time effectively, stay organized, and remain calm when handling multiple tasks or issues.
5) Where do you see yourself in the next five years? How to Answer: Share your long-term career goals, emphasizing your desire to grow within the company and improve in the customer support domain.
5 Role-Specific Interview Questions | Infosys BPM Walkin Interview For Customer Support Role 2024
1) How would you handle an irate customer on a call? How to Answer: Demonstrate patience, empathy, and professionalism, explaining how you would actively listen and resolve the issue calmly.
2) What experience do you have in resolving customer complaints via phone or chat? How to Answer: Mention any prior experience or relevant skills in customer service, focusing on how you helped resolve issues.
3) Can you describe a time when you had to solve a customer issue independently? How to Answer: Share a specific situation where you used problem-solving skills to address and resolve a customer’s concern without escalation.
4) Are you comfortable working in 24/7 shifts, including US shifts?
How to Answer: Confirm your flexibility and willingness to work in rotating shifts, emphasizing your adaptability.
5) How do you ensure that all customer interactions add value to the customer’s experience? How to Answer: Discuss your focus on clear communication, active listening, and providing solutions promptly to enhance customer satisfaction.
About the Company | Infosys BPM Walkin Interview For Customer Support Role 2024
Infosys BPM Ltd. is a subsidiary of Infosys, one of the world’s leading IT consulting and business process management companies. Infosys BPM specializes in providing innovative solutions for outsourcing business processes across various industries. With a focus on delivering operational excellence, Infosys BPM offers a broad range of services including customer support, finance and accounting, human resources, and procurement, among others.
Conclusion | Infosys BPM Walkin Interview For Customer Support Role 2024
And that wraps up our update on the Customer Support Voice Process openings at Infosys BPM. This is an incredible opportunity for those with excellent communication skills who are ready to work in a dynamic, fast-paced environment. Don’t miss this chance to join one of the top companies in the industry! Remember, the walk-in interviews are on 17th and 18th October in Kolkata, and the job location is in Pune. Be sure to carry all the necessary documents mentioned in the job description.
Frequently Asked Questions | Infosys BPM Walkin Interview For Customer Support Role 2024
1) What is the job location for this position?
Ans) The job is based in Pune, but the walk-in interview will take place in Kolkata.
2) What are the educational requirements?
Ans: You must have completed graduation, and you need to carry your 10th, 12th, and graduation marksheets for verification.
3) Is prior experience required for this role?
Ans: No, candidates with 0 to 4 years of experience in customer support or a related field can apply.
4) What shifts will I be required to work?
Ans: This role involves working in US shift timings, which means night shifts, and it requires 24/7 availability.
Disclaimer | Infosys BPM Walkin Interview For Customer Support Role 2024
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.