Genpact Company Recruitment for Process Developer. Candidates who has completed Graduation or Post graduation degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below
| Company Name | Genpact |
| Position | Process Developer |
| Qualifications | Bachelor’s / Graduation / Equivalent |
| Batch | 2018/2019/2020/2021/2022/2023 |
| Experience | Fresher ( 0 – 3 Years ) |
| Location | Bangalore/Noida/Gurugram |
| Salary | 4 LPA ( Expected ) |
Job Description:
Inviting applications for the role of Process Developer, OTC Collections!
We are looking for someone with extensive knowledge and understanding of entire OTC Collections. In this role, you will be expected to work on strict deadlines in a business environment. This role may require travelling to onshore sites for Knowledge Transfer.
Job Responsibilities
- Manage the OTC collections portfolio and maintain strong customer relations.
- Collection on past due invoices & invalid deductions on allocated portfolios via email, phone calls etc.
- Sending reminder and follow up as per client aligned collection strategy.
- Actively call customers for open invoices, taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix.
- Research any full open invoices which customers have disputed, facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute.
- Extract invoice level details from customer portal and other available sources to capture invoice level details.
- Analysis customer behavior and trend to manage portfolio well and to seek required support.
- Candidate would be responsible to manage high volumes accounts per month.
- Maintain all relevant systems and tables with valid information.
- Must demonstrate a high level of self-motivation, energy and flexibility.
- Research any full open invoices which customers have disputed.
- Support team priorities and initiatives and effectively manage workload.
- Assist in SOP (Standard Operating Procedures) creation and updating.
- Deliver the required data for audit purposes.
- Making the accounting process controls established through the internal policies.
- Ensure Key Metric’s are met, and service is delivered to end users as expected.
- Daily usage of client’s tools for the assigned activities.
Eligibility Criteria
- B. Com Graduate / equivalent experience / University graduate
- Prior relevant work experience.
- Prior experience with SharePoint, SalesForce and PowerBI preferred.
- Experience with OnBase, FSCM and TPM preferred.
- Candidates with prior voice experience (US) preferred.
- Experience with international process transition would be added advantage.
- Candidates with valid US Visa preferred.
Preferred Skills
- Detail oriented.
- Must have excellent interpersonal skills with the ability to interact with high credibility at all levels of the organization.
- Must have strong analytical and decision-making skills.
- Proficient in using the MS Office package especially with MS Excel (some hands-on Experience), PowerPoint, Outlook
- Excellent communication & presentation skills
- Relevant OTC domain experience & some SAP experience is mandatory.
What we offer?
- Attractive salary and benefits such as Medical Aid, Retirement and risk benefits
- Work in a multicultural environment
- Various trainings (technical & soft skills)
- Development opportunities in a growing multinational company
About Genpact
Genpact is a global professional services firm delivering business outcomes that transform industries and shape the future.
Genpact partner with the world’s most innovative companies to turn their biggest challenges into opportunities, resilience, and growth – from creating hyper-connected supply chains to transforming experiences for their customers and employees.
How to Apply for Genpact Recruitment 2023?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
Apply Link
| Bangalore | Click Here |
| Noida | Click Here |
| Gurugram | Click Here |
Please read all the details on the careers page carefully
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.