Concentrix Company Recruitment For Operations Representative. Candidates who completed Graduation or Post graduation degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below
| Company Name | Concentrix |
| Position | Operations Representative |
| Qualifications | Any Graduate / Undergraduate |
| Batch | 2018/2019/2020/2021/2022/2023 |
| Experience | Fresher |
| Location | Ranchi/Thane/Bangalore/Noida /Hyderabad/Pune/Visakhapatnam/Gurugram |
| Salary | ₹5 LPA |
Job Description:
The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client’s product or services.
Key Responsibilities:
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- In case you are selected for a Content Moderator role, please note that:
- The nature of the job will include accessing explicit content that includes text, picture, video etc.
- It will involve content curation, moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours.
- It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service
Eligibility Criteria:
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- Fresher or any experience
Preferred Skills:
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
- Confirm customer understanding of the solution and provide additional customer education as needed
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries from customer and resolve the same independently
About Concentrix
We help the world’s best brands deliver exceptional customer experience (CX). Online, over the phone, in the cloud, and beyond—wherever customers are, we’re there.
Our global staff have devoted their careers to ensuring every customer relationship is exceptional. So naturally, we’re committed to making Concentrix the best place to grow a career, too.
How To Apply For Concentrix Recruitment ?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided
Apply Link
| Ranchi | Click Here |
| Thane | Click Here |
| Bangalore | Click Here |
| Noida | Click Here |
| Hyderabad | Click Here |
| Pune | Click Here |
| Visakhapatnam | Click Here |
| Gurugram | Click Here |
Please read all the details on the careers page carefully
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.