Hey there, job seekers! Exciting news alert: Infosys BPM Ltd just dropped a fantastic job opportunity in Bengaluru, and I couldn’t wait to share it with you! In today’s blog post, we’ll be diving into the details of this role, including eligibility criteria, selection process, roles and responsibilities, skills required, and more. So, grab a cup of coffee and let’s explore this new job opportunity together!
Overview | Infosys BPM Hiring For Customer Support Role
| Company Name | Infosys BPM |
| Job Role | Customer Support |
| Qualification | B.Com |
| Experience | 0 – 2 Years |
| Salary | 2 to 3 LPA |
| Location | Bengaluru |
Eligibility Criteria | Infosys BPM Hiring For Customer Support Role
1) Education: Must hold a Bachelor’s degree in Commerce (B.Com) in any specialization
2) Communication Skills: Excellent verbal and written communication skills in English and Hindi are mandatory. Proficiency in any regional language such as Gujarati, Punjabi, Telugu, Tamil, Marathi, Bengali, Malayalam, Assamese, or Kannada is also required.
3) Professionalism: Ability to maintain a professional and courteous demeanor while interacting with customers at all times.
4) Adaptability: Flexible with shifts and working hours as per company requirements.
5) Team Player: Must demonstrate good teamwork skills and be able to collaborate effectively with colleagues.
Selection Process | Infosys BPM Hiring For Customer Support Role
1) Application Submission: Candidates need to submit their applications through the specified email address along with their resumes and required details.
2) Resume Screening: The recruitment team reviews the submitted resumes to assess candidates’ qualifications, skills, and experience.
3) Technical Interview / Test: Shortlisted candidates may be required to undergo a technical interview or assessment to evaluate their knowledge and suitability for the role.
4) HR Interview: Qualified candidates are invited for an HR interview to assess their communication skills, professionalism, and cultural fit within the organization.
5) Offer Letter: Upon successful completion of the interview process, selected candidates receive an offer letter detailing the terms and conditions of employment.
6) Onboarding Process: Newly hired employees undergo an onboarding process to familiarize themselves with company policies, procedures, and job responsibilities before joining the team.
Roles & Responsibilities | Infosys BPM Hiring For Customer Support Role
1) Professional Customer Interaction: Interact with customers in a professional and courteous manner at all times, addressing their inquiries, issues, and concerns effectively.
2) Communication Excellence: Demonstrate excellent verbal and written communication skills in English and Hindi, along with proficiency in regional languages such as Gujarati, Punjabi, Telugu, Tamil, Marathi, Bengali, Malayalam, Assamese, and Kannada.
3) Adherence to Processes: Follow company/client processes accurately and efficiently, ensuring compliance with established procedures and policies.
4) Flexibility: Be flexible with shifts and working hours to accommodate business requirements and ensure seamless customer support coverage.
5) Team Collaboration: Collaborate effectively with team members and other departments to resolve customer issues, escalate complex cases, and contribute to team success.
Skills & Competencies | Infosys BPM Hiring For Customer Support Role
What skills and competencies are essential for success in this role? Let’s explore:
1) Inbound Voice Process: Proficiency in handling inbound voice calls, addressing customer inquiries, resolving issues, and providing assistance in a timely and effective manner.
2) Customer Support: Strong ability to provide excellent customer support, demonstrating empathy, patience, and active listening skills to understand customer needs and concerns.
3) Hindi Language Proficiency: Fluency in Hindi is mandatory, as it is one of the primary languages of communication with customers.
4) Voice Process: Experience and competence in handling voice-based customer interactions, ensuring clarity, professionalism, and accuracy in communication.
5) International Voice Process: Familiarity with handling international customer queries and addressing diverse customer needs across different regions and time zones.
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How to Apply for Infosys BPM Hiring For Customer Support Role?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
Top 10 Interview Questions | Infosys BPM Hiring For Customer Support Role
Preparing for an interview can be daunting. Here are some sample questions, along with tips on how to answer them:
General Questions:
1) How do you handle challenging customer interactions or difficult situations? I believe in active listening and empathy. When faced with a challenging interaction, I remain calm, listen to the customer’s concerns, and acknowledge their frustration. I then strive to find a solution that meets their needs while adhering to company policies.
2) Why do you want to work in customer support, and what motivates you about this role? I am passionate about helping people and thrive in dynamic, customer-facing roles. The opportunity to assist customers, solve problems, and ensure their satisfaction motivates me. I find fulfillment in turning a challenging situation into a positive experience for the customer.
3) How do you prioritize tasks when dealing with multiple customer inquiries simultaneously? I prioritize tasks based on urgency and complexity. I assess each inquiry’s impact on the customer and the company’s goals, addressing high-priority issues first while managing my time efficiently to ensure all customers receive timely assistance.
4) Describe a time when you had to resolve a complex customer issue. How did you handle it? In my previous role, a customer contacted us with a billing discrepancy that required investigation. I meticulously reviewed the account history, communicated with relevant departments, and kept the customer informed throughout the process. Ultimately, I identified the issue, corrected the billing error, and followed up with the customer to ensure their satisfaction.
5) How do you ensure accuracy and attention to detail in your work while managing high call volumes? I maintain meticulous records, document customer interactions thoroughly, and double-check information before providing solutions. Additionally, I leverage available resources, such as knowledge bases and training materials, to ensure accurate and consistent information delivery.
Job Role Related:
1) What strategies do you use to maintain professionalism and empathy during customer interactions? I approach each interaction with a positive attitude, active listening, and empathy. I strive to understand the customer’s perspective, validate their concerns, and communicate respectfully and professionally. By showing genuine care and understanding, I can build rapport and defuse tense situations.
2) How do you stay updated on product/service information to provide accurate assistance to customers? I regularly participate in training sessions, read updated documentation, and stay informed about product/service enhancements. Additionally, I actively seek feedback from colleagues and leverage internal resources to enhance my knowledge and provide accurate assistance to customers.
3) Can you provide an example of a time when you successfully upsold or cross-sold a product or service to a customer? In my previous role, I identified a customer’s needs during a support call and recommended a complementary product that would enhance their experience. By highlighting the product’s benefits and addressing the customer’s concerns, I successfully upsold the additional service, resulting in increased customer satisfaction and revenue.
4) How do you handle feedback from customers, and what steps do you take to address any concerns they may have? I welcome feedback as an opportunity for improvement. When a customer provides feedback or expresses concerns, I listen attentively, acknowledge their perspective, and apologize for any inconvenience. I then take proactive steps to address their concerns, whether it involves resolving an issue, escalating feedback to relevant departments, or providing additional assistance to ensure their satisfaction.
5) How do you handle situations where you don’t have an immediate solution to a customer’s problem? In situations where I don’t have an immediate solution, I first reassure the customer that I’m committed to resolving their issue. I then gather as much information as possible about the problem, asking clarifying questions to fully understand the issue. Next, I consult internal resources such as knowledge bases, colleagues, or supervisors for guidance. If necessary, I inform the customer that I may need some time to research the problem further and assure them that I’ll follow up promptly with a solution.
About the Company | Infosys BPM Hiring For Customer Support Role
Infosys BPM is a global leader in business process management, offering integrated end-to-end transformative services. Established in April 2002, Infosys BPM is a wholly owned subsidiary of Infosys Limited (NYSE: INFY). The company focuses on enhancing stakeholder experience and empathy while navigating clients’ digital journeys. With 42 delivery centers across 16 countries, Infosys BPM employs 57,908 people from 124 nationalities, as of June 2023.
Conclusion | Infosys BPM Hiring For Customer Support Role
In conclusion, Infosys BPM offers a fantastic opportunity for individuals with the right skills and qualifications to join their dynamic team. With a global presence, innovative services, and a commitment to excellence, Infosys BPM is a leader in business process management. Don’t miss out on this chance to be a part of their journey! Stay tuned for more exciting updates in our next blog post. Until then, keep exploring new opportunities and seizing every chance for growth and success. Goodbye for now, and remember, the next big opportunity could be just around the corner!
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Frequently Asked Questions | Infosys BPM Hiring For Customer Support Role
1) What educational qualifications are required for this role?
Ans: Applicants must have a Bachelor’s degree in Commerce (B.Com) in any specialization.
2) Are proficiency in regional languages mandatory?
Ans: Yes, proficiency in English and Hindi is mandatory, along with any one of the regional languages such as Gujarati, Punjabi, Telugu, Tamil, Marathi, Bengali, Malayalam, Assamese, or Kannada.
3) Is prior experience necessary for this position?
Ans: No prior experience is required. This role is open to fresh graduates.
4) Are there specific working hours for this job?
Ans: Yes, candidates should be flexible with shifts and working hours as per company requirements.
5) What skills are essential to succeed in this role?
Ans: Essential skills include excellent communication, professionalism, adaptability, and teamwork.