Tide Company Recruitment For Customer Support Associate. Candidates who completed Graduation or Post graduation degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below
| Company Name | Tide |
| Position | Customer Support Associate |
| Qualifications | Any Graduate |
| Batch | 2018/2019/2020/2021/2022/2023 |
| Experience | Fresher ( 0 – 1 Year ) |
| Location | Work From Home |
| Salary | ₹4 LPA (Expected) |
Job Description :
As a Customer Service Associate, you would be helping businesses across the UK to become success stories every day. You’ll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks.
Key Responsibilities:
- Day-to-day direct communication with customers over chat and email, and, whenever needed – over the phone (outbound calls to customers when requested by them);
- Following established procedures and guidelines, but also participate in creating new processes or improving the existing ones;
- Delivering a 5-star customer experience based on a set of pre-defined metrics (Customer Satisfaction, Volume Contribution, Quality Assurance);
- Getting to grips with tough banking challenges like unfamiliar transactions, missing payments, and direct debits;
- Enjoy helping mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks;
- Go through multiple tailor-made trainings and courses to help you elevate your skillset and knowledge and make the next step in your career with Tide;
- Work on shifts (weekends and holidays included), based on a schedule that takes into account your preferences, but also meets the needs of the business.
Eligibility Criteria:
- Graduation degree from a recognized university/institution.
- You have at least 1 year of experience as a customer support associate
Preferred Skills :
- You are comfortable talking to customers (phone, chat, email) and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
- You have excellent spoken and written English skills (B2 or higher)
- You are comfortable using industry tools like Kustomer, GSuite, and Jira
- You enjoy finding novel ways to solve difficult problems
- You are always on the lookout for recurring issues and help create new workflows to solve them
- You are proactive, ready to take decisions and have strong organisational skills and morale
- You have relevant experience working in customer service
- Having finance industry experience is considered an asset
About Tide
At Tide, we’re on a mission to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our members business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses.
How to Apply for Tide Recruitment ?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
Apply Link : Click Here
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The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.