Hey there, job seekers! Today, I’ve got an exciting opportunity for you from Teleperformance Global Business. They’re hiring for a Customer Service Executive role with a fantastic work-from-home option. This is a perfect chance for freshers and undergraduates to start their career in a dynamic voice process role.
In this blog post, I’ll walk you through the eligibility criteria, selection process, roles and responsibilities, and the skills you’ll need to succeed. Don’t miss out on this chance to join a leading BPO company from the comfort of your home!
Overview | Teleperformance Recruitment For Voice Process Role 2024
| Company | Teleperformance |
| Job Role | Voice Process |
| Qualification | Bachelor’s Degree |
| Experience | 0 – 5 Years |
| Salary | INR 17K – 19K Per Month (Expected) |
| Location | Work From Home |
Eligibility Criteria | Teleperformance Recruitment For Voice Process Role 2024
To apply for the Developer role, you should meet the following criteria:
1) Educational Background: No graduation required. Undergraduates are welcome to apply.
2) Work Experience: Freshers and candidates with up to 5 years of experience can apply.
3) Location: This is a remote work-from-home opportunity, with the hiring office located in Mohali.
4) Availability: Candidates must be available for rotational shifts and rotational offs as this is a six-day working week position.
5) Skills: Strong communication skills, both verbal and written, are crucial for handling customer queries efficiently in a voice-based process.
Selection Process | Teleperformance Recruitment For Voice Process Role 2024
The selection process for the Developer role involves several stages to ensure the best candidates are chosen. Here’s an overview of the typical process:
1) Application Submission: Interested candidates can apply online or reach out to HR Prachi at 7649893484.
2) Resume Screening: After application submission, resumes will be screened to identify candidates who meet the basic eligibility requirements.
3) Technical Interview / Test: Some candidates may be required to participate in a brief technical interview or a skill evaluation relevant to the voice process.
4) HR Interview: Shortlisted candidates will undergo an HR interview to discuss availability, work hours, and company policies.
5) Offer Letter: Successful candidates will receive an offer letter detailing salary and employment terms.
6) Onboarding Process: After accepting the offer, candidates will be onboarded with the necessary tools and instructions for remote working.
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Roles & Responsibilities | Teleperformance Recruitment For Voice Process Role 2024
As a Developer, you’ll have a dynamic and exciting role with a range of responsibilities. Here’s a detailed look at what you can expect:
1) Handling Inbound/Outbound Calls: Provide excellent customer support by answering queries related to products, services, or technical issues.
2) Managing Customer Concerns: Address customer concerns and provide solutions effectively while maintaining a positive and empathetic attitude.
3) Assisting with Product Information: Help customers by providing them with relevant product or service information, ensuring they understand all aspects of their query.
4) Updating Records: Maintain accurate records of customer interactions, recording their feedback and any issues for future reference.
5) Working in Rotational Shifts: Adhere to the rotational shift schedule, including night shifts, as required by the business needs.
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Skills & Competencies | Teleperformance Recruitment For Voice Process Role 2024
To excel in the Developer role, you should possess the following skills and competencies:
1) Communication: Clear and effective communication is key, especially in a voice-based process.
2) Patience & Empathy: Being able to listen and respond empathetically to customer queries or issues.
3) Problem-Solving: The ability to quickly assess a customer’s issue and provide a suitable solution.
4) Multi-tasking: Capable of managing multiple tasks simultaneously, such as navigating through systems while speaking to customers.
5) Adaptability: Flexibility to work across various shifts and willingness to adapt to changing customer needs and business requirements.
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How to Apply ?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
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10 Interview Questions | Teleperformance Recruitment For Voice Process Role 2024
Here are ten interview questions you might encounter when applying for the Developer role, along with tips on how to answer them:
General Interview Questions
1) Tell me about yourself. How to Answer: Provide a brief overview of your background, education, and relevant experiences, emphasizing how they make you a suitable candidate for the role.
2) Why do you want to work at Teleperformance Global Business? How to Answer: Show that you’ve researched the company and align your career goals with their mission and values. Mention specific aspects of the company that attract you.
3) How do you handle stressful situations?? How to Answer: Share a specific example of how you’ve managed stress in the past, highlighting your coping strategies and ability to maintain performance under pressure.
4) Describe a time when you worked successfully as part of a team. How to Answer: Provide an example that demonstrates your teamwork skills, focusing on your role, the outcome, and how you contributed to the team’s success.
5) What are your strengths and weaknesses? How to Answer: Highlight a strength that is relevant to the role and discuss a weakness you are actively working to improve. Show self-awareness and a commitment to personal growth.
Role-Specific Interview Questions
1) How do you approach resolving a customer complaint? How to Answer: Explain your process for handling complaints, focusing on listening to the customer, empathizing, and finding a resolution that satisfies both the customer and the company.
2) Can you give an example of a time when you provided exceptional customer service? How to Answer: Describe a specific situation where you went above and beyond to assist a customer, including the actions you took and the positive outcome.
3) How do you manage multiple customer inquiries simultaneously? How to Answer: Discuss your organizational skills and strategies for prioritizing and managing several tasks or inquiries effectively.
4) What strategies do you use to ensure clear and effective communication with customers? How to Answer: Talk about techniques you use to communicate clearly, such as active listening, using simple language, and confirming understanding to avoid misunderstandings.
5) How do you stay motivated and maintain a positive attitude during repetitive tasks? How to Answer: Share methods you use to stay engaged and motivated, such as setting personal goals, finding aspects of the job you enjoy, or using positive self-talk.
About the Company | Teleperformance Recruitment For Voice Process Role 2024
Teleperformance Global Business is a leading provider of outsourced customer experience management services, renowned for its commitment to delivering exceptional service across various industries. With a strong presence worldwide, the company specializes in providing voice, chat, and email support, enabling businesses to enhance their customer interactions and achieve operational efficiency.
Conclusion | Teleperformance Recruitment For Voice Process Role 2024
If you are looking for a stable job opportunity that provides the flexibility of working from home and offers rotational shifts, then the Customer Service Executive role at Teleperformance Global Business might just be the perfect fit for you. With competitive salaries, a chance to work remotely, and no need for a degree, this is an excellent opportunity for freshers and experienced professionals alike.
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Frequently Asked Questions | Teleperformance Recruitment For Voice Process Role 2024
1) Is this a permanent or contractual role?
Ans: This is a contractual role. However, there may be opportunities for conversion to a permanent role depending on performance and company needs.
2) What is the salary range for this role?
Ans: The salary range for this role is between ₹17,000 to ₹19,000 CTC per month.
3) Do I need prior experience to apply?
Ans: No prior experience is required. Freshers are welcome to apply. Candidates with up to 5 years of experience will also be considered.
4) Is this a work-from-home job?
Ans: Yes, this is a remote work-from-home job. However, the hiring office is located in Mohali.
5) What shifts will I be expected to work?
Ans: This role requires candidates to work rotational shifts, which may include night shifts. Rotational offs are also part of the job schedule.
Disclaimer | Teleperformance Recruitment For Voice Process Role 2024
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.