Hello freshers! Infosys BPM is offering an excellent opportunity to start your career in customer support and service desk roles. They are conducting a walk-in drive in Bangalore on April 1st and 3rd, 2025. If you have excellent communication skills and are looking to join a leading IT services company, this is your chance! We’ll cover everything you need to know about the walk-in drive, including job details, required skills, and how to prepare. Let’s get started!
Overview | Infosys BPM Walkin Interview 2025
| Company Name | Infosys BPM |
| Job Role | Customer Support & Service Desk |
| Qualification | Any Graduate |
| Experience | 0 – 1 Years |
| Salary | INR 3 LPA (Expected) |
| Location | Bangalore and Pune |
Eligibility Criteria | Infosys BPM Walkin Interview 2025
1) Educational Qualification: Candidates must have completed a full-time graduation degree from a recognized institution.
2) Experience Level: Applicants should possess 0 to 1 year of relevant experience.
3) Communication Skills: Candidates must demonstrate excellent verbal and written communication skills in English.
4) Availability and Flexibility: Applicants must be willing to work in a 24/7 work environment, including US shift timings, and be prepared to work exclusively from the office.
5) Location Preference: Candidates should be open to working in either Bangalore or Pune.
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Selection Process | Infosys BPM Walkin Interview 2025
1) Direct Walk-in: Candidates attend the walk-in drive at the specified venue and register their application.
2) Assessment/Interview: This stage includes any initial assessments of communication skills, basic technical knowledge, and problem-solving abilities.
3) HR Interview: Candidates who successfully pass the initial assessment/interview proceed to an HR interview, focusing on fit, availability, and company policies.
4) Document Verification: Successful candidates have their original documents (educational certificates, identification, etc.) verified to ensure authenticity and compliance.
5) Offer Letter: Candidates who pass all stages receive an offer letter outlining the terms of employment.
6) Onboarding Process: New hires undergo the company’s onboarding procedures, including training for the specific role, client requirements, and integration into the work-from-office environment.
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Roles & Responsibilities | Infosys BPM Walkin Interview 2025
1) Provide Customer Support: Address and resolve customer inquiries and technical issues via phone, chat, and email, ensuring a positive customer experience.
2) Troubleshoot Technical Issues: Diagnose and resolve technical problems related to software, hardware, and network connectivity, escalating complex issues as necessary.
3) Utilize Ticketing Systems: Log, track, and manage customer interactions and technical resolutions using ticketing systems like Service Now or Remedy.
4) Maintain Documentation: Accurately document customer interactions, technical solutions, and troubleshooting steps in the service management system.
5) Adhere to Service Level Agreements (SLAs): Ensure timely resolution of customer issues and adherence to established SLAs to maintain high service quality.
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Skills & Competencies | Infosys BPM Walkin Interview 2025
1) Excellent Communication Skills: Both verbal and written, to effectively interact with customers, understand their issues, and provide clear solutions.
2) Technical Proficiency: Basic understanding of operating systems, networking, and common software applications, along with the ability to learn and adapt to new technologies.
3) Problem-Solving Abilities: Strong analytical and problem-solving skills to diagnose and resolve customer issues efficiently and effectively.
4) Customer Service Orientation: Empathy, patience, and a genuine desire to help customers, with the ability to build rapport and handle objections professionally.
5) Time Management and Organization: Ability to prioritize tasks, manage time effectively, and maintain accurate records while working in a fast-paced environment.
On The Day Of Interview | Infosys BPM Walkin Interview 2025
1) Two Copies of Resume/CV: Bring two printed copies of your updated resume. These will be used for distribution among interviewers or for documentation purposes.
2) Identification Proof: Government-issued photo identification (e.g., Aadhar card, passport, driver’s license) for verification.
3) Educational Certificates: Copies of academic transcripts, degree certificates, or any relevant certifications mentioned in your resume.
4) Previous Employment Documents (if applicable): Offer letters, experience certificates, or any other relevant documents from previous employers.
5) Any Other Relevant Certifications/Documents: Copies of additional certifications, awards, or documents relevant to the role or your skills (if applicable).
How to Apply for Infosys BPM Walkin Interview 2025?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
| Role | Customer Support & Service Desk |
| Registration Link | Click Here |
| Interview Time | 10.00 AM – 1.00 PM |
| Address | Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Land Mark : Sindhoora Convention Center |
| Day | 1st and 3rd April 2025 |
5 General Interview Questions | Infosys BPM Walkin Interview 2025
1) Tell us about yourself. Provide a brief summary of your background, education, and relevant experience in customer support. How to answer: Focus on your relevant skills, education, any related experiences, and express your enthusiasm for the role.
2) Why are you interested in working in customer support/service desk at Infosys BPM? What attracts you to this field and our company? How to answer: Highlight your interest in customer service, your understanding of Infosys BPM, and how your career goals align with the role.
3) Describe a challenging situation you’ve faced and how you overcame it. What did you learn from that experience? How to answer: Use the STAR method Situation, Task, Action, Result to explain the situation, your actions, and the positive outcome.
4) How do you handle stress and manage your time when faced with multiple tasks or deadlines? How to answer: Describe your strategies for prioritization, organization, and staying calm under pressure, and give examples.
5) Where do you see yourself professionally in five years, and how do you believe this role at Infosys BPM will help you achieve your career goals? How to answer: Show your ambition, relate your goals to the opportunities at Infosys BPM, and emphasize your commitment to growth.
5 Role-Specific Interview Questions | Infosys BPM Walkin Interview 2025
1) Describe your experience with any ticketing systems like Service Now or Remedy. How have you used these systems to manage and resolve customer issues? How to answer: If you have experience, provide specific examples of how you used the systems. If not, express your understanding of ticketing systems and your ability to learn quickly.
2) How would you troubleshoot a common technical issue, such as a user unable to connect to the internet? What steps would you take to diagnose and resolve the problem? How to answer: Outline a logical troubleshooting process, demonstrating your understanding of basic networking and problem-solving skills.
3) Explain how you would handle a customer who is frustrated and unable to clearly explain their issue. What strategies would you use to de-escalate the situation and understand their problem? How to answer: Emphasize active listening, patience, empathy, and your ability to ask clarifying questions to understand the issue.
4) How would you prioritize multiple customer requests or issues, especially in a high-pressure environment? What factors would you consider? How to answer: Describe your prioritization methods (e.g., urgency, impact, SLAs), and explain how you manage your time and stay organized.
5) Describe your understanding of Service Level Agreements (SLAs) and their importance in customer support. How would you ensure you meet these standards? How to answer: Show your understanding of SLAs, their role in maintaining customer satisfaction, and your commitment to meeting or exceeding them through efficient work and adherence to guidelines.
About the Company | Infosys BPM Walkin Interview 2025
Infosys BPM, a subsidiary of Infosys Limited, is a leading provider of business process management services. With a global presence, Infosys BPM offers a wide range of services, including customer service, finance and accounting, human resources, and sales and fulfillment, to clients across various industries. The company leverages its expertise in technology and process optimization to deliver innovative solutions that enhance operational efficiency and drive business transformation.
Infosys BPM is known for its commitment to quality, customer satisfaction, and continuous improvement, fostering a culture of learning and growth for its employees. By combining industry best practices with cutting-edge technologies, Infosys BPM enables its clients to achieve their strategic objectives and stay competitive in the dynamic global marketplace.
Conclusion | Infosys BPM Walkin Interview 2025
This walk-in drive presents an excellent opportunity for fresh graduates to launch their careers in the dynamic field of customer support and service desk with Infosys BPM. With the chance to join a globally recognized company and gain valuable experience in a fast-paced environment, this is a step towards a rewarding career.
If you possess strong communication skills, a passion for problem-solving, and a commitment to customer satisfaction, we encourage you to attend the walk-in on April 1st or 3rd, 2025, in Bangalore. Prepare your documents, bring your enthusiasm, and seize this chance to join the Infosys BPM team. We look forward to seeing you there!
Frequently Asked Questions | Infosys BPM Walkin Interview 2025
1) What are the dates and times for the Infosys BPM walk-in drive?
Ans) The walk-in drive is on April 1st and 3rd, 2025, from 10:00 AM to 1:00 PM.
2) Where is the walk-in interview being held?
Ans: The interview venue is at Infosys BPM Hiring Center, 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078.
3) What documents should I bring to the walk-in interview?
Ans: You should bring a printout of your updated resume, two photo identity proofs (PAN Card, Driving License, Voters ID card, Passport), and all original educational documents (10th, 12th, Graduation mark sheets, CMM, Provisional and Original Degree).
4) What are the essential skills required for these roles?
Ans: Excellent communication skills, basic technical knowledge (operating systems, networking), problem-solving abilities, and a customer-centric attitude are essential.
Disclaimer | Infosys BPM Walkin Interview 2025
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.