Hello readers, welcome back to another daily job update on our blog. Today’s opportunity comes from Infosys BPM, the business process management subsidiary of Infosys. Infosys BPM has released an opening for the role of Service Desk Executive based in Bengaluru, Karnataka. This role is well suited for freshers and early-career professionals who are interested in IT support, customer interaction, and problem resolution in a structured enterprise environment.
In this blog post, we will cover eligibility criteria, selection process, roles and responsibilities, skills and competencies required, how to apply, interview questions, information about the company, and a detailed FAQ section to help you understand this opportunity clearly.
Overview | Infosys BPM Recruitment 2025
| Company Name | Infosys BPM |
| Job Role | Service Desk Executive |
| Qualification | B.E, B.Tech, BCA, B.Sc |
| Experience | Fresher |
| Salary | INR Upto 5 LPA |
| Location | Bengaluru |
Eligibility Criteria | Infosys BPM Recruitment 2025
1) Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, Science, or any relevant discipline from a recognized university.
2) Experience Level: Freshers and candidates with up to a few years of experience in IT support or service desk roles are eligible.
3) Technical Background: Basic understanding of computers, operating systems, and IT support concepts is preferred.
4) Communication Skills: Good verbal and written communication skills in English are mandatory due to regular interaction with end users.
5) Customer Orientation: Willingness to work in a customer-focused support environment and resolve user issues patiently.
Selection Process | Infosys BPM Recruitment 2025
1) Application Submission: Candidates must apply through the official Infosys BPM careers portal using job ID 4327942416 and submit accurate personal and academic details.
2) Resume Screening: The recruitment team shortlists candidates based on educational background, communication skills, and suitability for a service desk role.
3) Test / Interview (Related to the Role): This round focuses on basic IT concepts, service desk scenarios, problem-solving ability, and customer handling skills.
4) HR Interview: Candidates are evaluated on attitude, flexibility, shift readiness, career expectations, and cultural fit.
5) Document Verification & Offer Letter: Selected candidates receive an offer letter followed by onboarding and training sessions.
6) Onboarding Process: Completion of joining formalities and induction into the Infosys team.
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Roles & Responsibilities | Infosys BPM Recruitment 2025
1) User Issue Handling: As a Service Desk Executive, you will respond to user issues and service requests raised through calls, emails, or ticketing systems.
2) Incident and Request Management: You will log, track, and manage incidents and service requests while ensuring timely resolution or escalation.
3) Technical Troubleshooting: The role involves providing first-level technical support for issues related to systems, applications, and access.
4) Customer Communication: You will communicate clearly with users, provide updates on ticket status, and ensure a positive support experience.
5) Process Adherence: You will follow defined service desk processes, SLAs, and quality standards while handling support activities.
Skills & Competencies | Infosys BPM Recruitment 2025
1) IT Fundamentals: Basic understanding of computers, operating systems, networks, and common IT issues faced by users.
2) Customer Support Skills: Strong customer handling skills with patience, empathy, and problem-resolution focus.
3) Communication Skills: Clear verbal and written communication skills to interact with users and document issues effectively.
4) Problem-Solving Ability: Ability to analyze issues logically and provide appropriate solutions or escalations.
5) Process Orientation: Willingness to follow structured workflows, ticketing systems, and service desk best practices.
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How to Apply? | Infosys BPM Recruitment 2025
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
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General Interview Questions | Infosys BPM Recruitment 2025
General Questions
1) Tell me about yourself.
How to Answer: Briefly introduce your education, interest in IT support, and communication skills.
2) Why do you want to work at Infosys BPM?
How to Answer: Talk about Infosys BPM’s reputation, structured work environment, and learning opportunities.
3) What do you understand by a service desk role?
How to Answer: Explain that service desk supports users by resolving IT issues and managing requests.
4) How do you handle a difficult customer?
How to Answer: Explain calm communication, listening patiently, and resolving issues professionally.
5) Are you comfortable working in shifts if required?
How to Answer: Yes, explain flexibility and willingness to support business needs.
Role-Specific Questions
6) What is an incident in IT support?
How to Answer: Explain an incident as an unplanned interruption to a service.
7) What is a service request?
How to Answer: Describe a request as a user asking for access, information, or support.
8) What steps will you take if you cannot resolve an issue?
How to Answer: Explain escalation to the appropriate team with proper documentation.
9) Why is documentation important in service desk roles?
How to Answer: Explain that documentation ensures continuity and faster resolution.
10) How do you ensure customer satisfaction in IT support?
How to Answer: Explain timely response, clear communication, and effective resolution.
About the Company | Infosys BPM Recruitment 2025
Infosys BPM is the business process management subsidiary of Infosys, offering end-to-end outsourced services across customer service, finance and accounting, human resources, digital operations, and IT support. Headquartered in Bengaluru, Infosys BPM employs over 10,000 professionals globally and operates in a process-driven, enterprise environment. The company is known for providing stable career opportunities, structured training programs, and exposure to global clients across industries.
Conclusion | Infosys BPM Recruitment 2025
That brings us to the end of today’s job update. The Infosys BPM Service Desk Executive role in Bengaluru is a solid opportunity for freshers and early-career professionals who want to build a career in IT support and customer service within a large enterprise organization. If you have good communication skills, basic IT knowledge, and a strong customer-focused mindset, this role is worth applying for. Thank you for reading, and we will meet again in the next blog post with more job and internship updates.
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Frequently Asked Questions | Infosys BPM Recruitment 2025
1) Is this role suitable for freshers?
Ans: Yes, this role is suitable for freshers and entry-level candidates.
2) Is this an on-site role?
Ans: Yes, this is an on-site service desk role.
3) Do I need prior IT experience?
Ans: No, basic IT knowledge and communication skills are sufficient.
4) Will training be provided?
Ans: Yes, Infosys BPM provides training and onboarding support.
Disclaimer | Infosys BPM Recruitment 2025
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.