Wipro Company Recruitment For Trainee/Analyst. Candidates who completed Bachelor’s or Master’s degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below

Job Role	Qualification
Trainee	B.Tech /BE(CS, IT and ECE)/MCA only
Analyst	Any Graduate

Wipro Recruitment For Analyst :

Company Name	Wipro
Position	Analyst
Qualifications	Any Graduate
Batch	2018/2019/2020/2021/2022/2023
Experience	Fresher
Location	Gurugram/ Bengaluru
Salary	5 LPA (Expected)

Key Responsibilities:

1. Support process by managing transactions as per required quality standards
   1. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
   2. Document all pertinent end user identification information,including name, department, contact information and nature of problem or issue
   3. Update own availability in the RAVE system to ensure productivity of the process
   4. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
   5. Follow standard processes and procedures to resolve all client queries
   6. Resolve client queries as per the SLA’s defined in the contract
   7. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problemresolution to clients
   8. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
   9. Document and analyze call logs to spot most occurring trends to prevent future problems
   10. Maintain and update self-help documents for customers to speedup resolution time
   11. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
   12. Ensure all product information and disclosures are given to clients before and after the call/email requests
   13. Avoids legal challenges by complying with service agreements

2. Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
   1. Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
   2. Assist clients with navigating around product menus and facilitate better understanding of product features
   3. Troubleshoot all client queries in a user-friendly, courteous and professional manner
   4. Maintain logs and records of all customer queries as per the standard procedures and guidelines
   5. Accurately process and record all incoming call and email using the designated tracking software
   6. Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
   7. Organize ideas and effectively communicate oral messages appropriate to listeners and situations
   8. Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

3. Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
   1. Undertake product trainings to stay current with product features, changes and updates
   2. Enroll in product specific and any other trainings per clientr equirements/recommendations
   3. Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
   4. Update job knowledge by participating in self learning opportunities and maintaining personal networks

• Process Knowledge – Knowledge of assigned process, tools and systems – Foundation to Competent

Competency Levels
Foundation	Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent	Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert	Applies the competency in all situations and is serves as a guide to others as well.
Master	Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

• Behavioral Competencies
  • Collaborative working
  • Problem solving and decision making
  • Attention to Detail
  • Execution Excellence
  • Client (Internal) Centricity
  • Effective Communication

Deliver

No.	Performance Parameter	Measure
1.	Process	No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2.	Self- Management	Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

How to Apply For Analyst Recruitment ?

• First, read through all of the job details on this page.
• Scroll down and press the Click Here button.
• To be redirected to the official website, click on the apply link.
• Fill in the details with the information provided.
• Before submitting the application, cross-check the information you’ve provided.

Apply Link : Click Here

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Wipro Recruitment For Trainee :

Company Name	Wipro
Position	Trainee
Qualifications	B.Tech/ BE(CS, IT and ECE)/MCA only
Batch	2023 only
Experience	Fresher
Location	Coimbatore
Salary	3.8 LPA (Expected)

Key Responsibilities:

• Reviews client requirements documents and any preliminary test plans, rightly adhere to the due dates and support the client delivery priority.
• Asks clarifying questions on the stated requirements, and effectively use the handoff time.
• Utilizes relevant problem-solving resources as needed.
• Escalates issues when appropriate.
• Uses typical client requirements documentation to assist with analysis and/or test planning.
• Identifies needed test cases
• Completes test plans with test case needs
• Configures the system to meet analysis specifications.
• Documents relevant configuration in analysis specifications.
• Fixes any issues identified via test execution
• Ability to stress test the system

Eligibility Criteria:

• B.Tech / BE (CS, IT and ECE) / MCA only.
• 2023 passout only.

Preferred Skills:

• Knowledge of Software Development Life Cycle (SDLC) principles/concepts.
• Principles of automation testing and some exposure might be desirable.
• Knowledge of system testing and software quality assurance best practices and methodologies.
• Ability to break down a complex problem into smaller, more manageable pieces and able to understand and describe the relationships between those pieces (i.e. good analytical skills).
• Apply basic relational database concepts (e.g. table relationships, keys, SQL and DB2 queries etc).
• Experience with systems implementations
• Writes intermediate SQL queries
• Troubleshoots intermediate system defects and errors
• Effectively manage tasks, prioritizes and proactively update status to Managers.
• Should be able to tie test plans to real time customer impact
• Should be able to think test cases beyond the test plan provided
• Strong ability and keenness to break the system through testing
• Good Understanding of Data Analysis
• Analyzes and debug issues
• Utilizes relevant problem-solving resources as needed
• Escalates issues when appropriate.

About Wipro

Wipro is an Indian multinational corporation that provides information technology, consultant and business process services. It is one of the leading Big Tech companies. Wipro’s capabilities range across cloud computing, computer security, digital transformation, artificial intelligence, robotics, data analytics, and other technology consulting services to customers in 167 countries.

How to Apply For Trainee Recruitment ?

• First, read through all of the job details on this page.
• Scroll down and press the Click Here button.
• To be redirected to the official website, click on the apply link.
• Fill in the details with the information provided.
• Before submitting the application, cross-check the information you’ve provided.

Apply Link : Click Here

Please read all the details on the careers page carefully

The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.