Hey there, job seekers! Exciting news for those looking to step into the customer service industry! IntouchCX, a global leader in customer experience management, is hosting a Mega Walk-in Drive for their International Chat Process role from 17th to 19th August.
In this blog, we’ll cover everything from eligibility criteria, the selection process, roles & responsibilities, to the skills needed for this role. If you are looking for a great opportunity to join a globally recognized company, this could be your chance!
Overview | IntouchCX Walkin Interview For Chat Process Role
| Company Name | IntouchCX |
| Job Role | International Chat Process |
| Qualification | Any Graduate, Any Postgraduate |
| Experience | 0 – 4 Years |
| Salary | INR 50,000 – 3 LPA (Expected) |
| Location | Hyderabad |
Eligibility Criteria
1) Educational Qualifications: Open to graduates and undergraduates (no pursuing candidates allowed).
2) Experience: Minimum of 6 months in an international chat or voice support role preferred; freshers with excellent communication skills can also apply.
3) Communication Skills: Strong verbal and written communication abilities are essential for this role.
4) Technical Skills: Typing speed of at least 30 words per minute is required for the chat process.
5) Shift Flexibility: Willingness to work 24/7 shifts, including night and rotational shifts, is mandatory.
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Selection Process
1) Direct Walk-in: Candidates are required to attend the walk-in drive at the specified location and time.
2) Assessment/Interview: After the walk-in, candidates will undergo a skill-based assessment or an interview to evaluate their suitability for the role.
3) HR Interview: Successful candidates from the assessment stage will proceed to a final HR interview for further evaluation.
4) Document Verification: Candidates who clear the HR interview will have their documents verified as part of the selection process.
5) Offer Letter: Once all stages are successfully completed, candidates will receive an official offer letter.
6) Onboarding Process: After accepting the offer, candidates will go through the onboarding process to join the company and begin their new role.
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Roles & Responsibilities
1) Chat Support: Provide prompt and professional responses to customer queries through chat.
2) Complaint Resolution: Address and resolve customer complaints in line with company guidelines.
3) Rapport Building: Build positive relationships with customers, ensuring a great experience.
4) Objection Handling: Address customer objections and work towards successfully resolving issues.
5) Follow Guidelines: Work within established processes to ensure consistent and high-quality service.
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Skills & Competencies
1) Communication Skills: Clear and concise written and verbal communication is essential.
2) Technical Proficiency: Basic knowledge of MS Office and quick typing skills (30 WPM minimum) are required for the chat process.
3) Problem-Solving: Analytical abilities to resolve customer issues effectively.
4) Customer-Centric Approach: The ability to build rapport and empathize with customer concerns.
5) Team Player: Collaboration with team members and stakeholders is crucial in providing high-quality service.
On The Day Of Interview
1) Two Copies of Resume/CV: Bring two printed copies of your updated resume. These will be used for distribution among interviewers or for documentation purposes.
2) Identification Proof: Government-issued photo identification (e.g., Aadhar card, passport, driver’s license) for verification.
3) Educational Certificates: Copies of academic transcripts, degree certificates, or any relevant certifications mentioned in your resume.
4) Previous Employment Documents (if applicable): Offer letters, experience certificates, or any other relevant documents from previous employers.
5) Any Other Relevant Certifications/Documents: Copies of additional certifications, awards, or documents relevant to the role or your skills (if applicable).
How to Apply for IntouchCX Walkin Interview 2024?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
| Role | International Chat Process |
| Registration Link | Click Here |
| Interview Time | 9.30 AM – 5.30 PM |
| Address | Building No: 2a, Maximus Towers,, Raheja Mindspace IT Park, Madhapur, Hyderabad, Andhra Pradesh, India |
| Day | 17th August – 19th August |
5 General Interview Questions
1) Tell us about yourself. Provide a brief overview of your background, focusing on your education, skills, and relevant experience.
2) Why do you want to work for IntouchCX? How to Answer: Highlight your interest in customer service and why IntouchCX’s values and culture align with your career goals.
3) How do you handle stress and pressure in the workplace? How to Answer: Share examples of how you stay calm and manage stressful situations effectively.
4) What are your strengths and weaknesses? How to Answer: Focus on strengths relevant to the job and mention a weakness that you’re actively working to improve.
5) Where do you see yourself in five years? How to Answer: Express your long-term career goals and how this role aligns with your aspirations.
5 Role-Specific Interview Questions
1) How would you handle a difficult customer in a chat support situation? How to Answer: Explain how you would stay calm, listen carefully to the issue, and resolve it professionally following company guidelines.
2) What strategies do you use to ensure accurate and timely responses in a chat-based role? How to Answer: Discuss your ability to manage multiple chats efficiently while ensuring accuracy and quality in your responses.
3) How do you ensure that you meet the typing speed requirement of 30 WPM? How to Answer: Share your experience with typing and any techniques or tools you use to maintain speed and accuracy.
4) Can you provide an example of how you have built rapport with a customer through chat support? How to Answer: Give a specific example of how you have established a positive connection with a customer in a previous role.
5) How would you prioritize and manage multiple customer queries simultaneously? How to Answer: Outline your approach to managing concurrent chats by staying organized, focused, and using tools effectively.
About the Company
IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, IntouchCX operates across the globe with more than 18,000 team members. The company is committed to delivering remarkable customer experiences for some of the world’s most innovative brands. Recognized as one of the Best Employers for Diversity by Forbes in 2022, IntouchCX emphasizes inclusion, diversity, and social responsibility. The company offers excellent growth opportunities, fostering a supportive work environment that helps employees reach their full potential.
Conclusion
IntouchCX offers a unique opportunity for those looking to start or grow their careers in customer service. With an inclusive work environment, extensive training programs, and opportunities for growth, IntouchCX provides the platform you need to succeed. Don’t miss out on this opportunity head to the Mega Walk-in Drive from 17th to 19th August and take your first step towards a promising career! See you in the next blog post, and best of luck!
Frequently Asked Questions
1) What are the working hours for this role?
Ans) You must be willing to work 24/7 shifts, which includes rotational and night shifts.
2) Is prior experience required for this role?
Ans: While 6 months of experience in international chat or voice support is preferred, freshers with excellent communication skills can also apply.
3) Will I be working from home or the office?
Ans: This role requires you to work 100% from the office, located in Hyderabad at Kokapet or Raheja Mind Space.
4) What kind of transportation support is provided?
Ans: Free transportation will be provided within a 30 km radius of the workplace.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.