Uber Company Recruitment for Social Customer Care, Sprinklr Specialist . Candidates who has completed Graduation or PG degree are eligible to apply for this position. The complete information, eligibility criteria, and requirements are provided below
| Company Name | Uber |
| Job Position | Social Customer Care, Sprinklr Specialist |
| Experience | 0 – 2 Years |
| Location | Bangalore/Hyderabad/Mumbai/Gurgaon |
| Qualifications | Any Graduate / PG |
About the Role
The role of Global SORT (social media operations response team) is to ensure Uber provides high-quality social media customer care at scale. A crucial part of this is managing the third-party tool, Sprinklr, that ingests and facilitates all social care messaging.
This role will work with the Global Head of SORT to manage all things Sprinklr tooling from a technical problem solving / optimizations perspective and vendor / stakeholder management to enhance the tool and SORTs work within it.
Job Responsibility (Uber Company Recruitment)
Work in partnership with the Global SORT Lead to maintain and elevate Uber’s Sprinklr environment and ensure the SORT team can continuously increase performance.
- Run the Sprinklr Uber social care platform end to end
- Inclusive of configuration designs, gap identification, reporting needs, workflow fixes, implementing new features, adjusting rules, etc.
- Lead the relationship with Sprinklr to drive platform efficiencies, break-fixes and new features
- Oversee the work delivered from Uber’s internal tools support team, and in partnership with our consultant, upskill them to take on more responsibilities (e.g. Sprinklr reporting capabilities)
- Work with regional teams to properly address their Sprinklr needs (reporting, widget updates, workflow ideas, new features, rule tweaks, break-fixes, etc.)
- Lead implementation of all new Sprinklr tool updates (new rules, workflows, reporting dashes, etc.)
- Lead reporting needs between Sprinklr and Uber teams (A&I, regional program teams, etc.)
- Work in partnership with the Global Head of SORT to use our existing consultant to:
- Strengthen Uber’s Sprinklr environment
- Create best-in-class trainings / practices to enhance our internal teams capabilities
Basic Qualifications
- Strong experience in Sprinklr
- Design, configuration, troubleshooting, break-fixes, rule building, optimizations, workflow updates, new feature launches, etc.
- Strong tooling and technical skills
- Strong analytical and data skills
- Stakeholder management skills with internal and external partners.
Preferred Skills:
- Ability to work well under deadlines and juggling multiple priorities
- Strong experience with social media technology
- Excellent written and verbal communication skills
- Ability to work well on solo projects and as a part of a team
About the Company: Uber
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
How to Apply?
- First, read through all of the job details on this page.
- Scroll down and press the Click Here button.
- To be redirected to the official website, click on the apply link.
- Fill in the details with the information provided.
- Before submitting the application, cross-check the information you’ve provided.
Apply Link: Click Here
Please read all the details on the careers page carefully
Disclaimer :
The Recruitment Information Provided above is for Informational Purposes only. The above Recruitment Information has been taken from the official site of the Organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.