5 Best Non Voice Job Opportunity 2025, Peeking into the current job landscape in India, you’ll find a significant appetite for energetic individuals ready to dive into customer interaction and analytical roles. From the streamlined world of non-voice operations to the dynamic realm of chat and semi-voice support, and even into junior analyst positions, a spectrum of opportunities awaits both fresh graduates eager to launch their careers and those with a touch of experience ready to make their mark. This snapshot reveals a lively entry-level job market across various industries.
Mphasis – Trainee Transaction Processing Officer (Non-Voice)
1) Company Background: Mphasis, a global information technology (IT) services and consulting company.
2) Location: Bengaluru, Karnataka, India.
3) Responsibilities: Process assigned tasks according to SLAs, provide timely solutions, meet individual KRAs (productivity, accuracy, product knowledge, schedule adherence), understand client requirements and resolve queries via email, adhere to company policies and compliances. This is a complete work-from-office role.
4) Requirements: Good written and verbal communication, good logical and reasoning skills, basic MS Word and Excel skills, typing speed of 30 WPM with 90% accuracy, willingness to work in flexible shifts and multitask, adaptability to change, self-starter with teamwork ability, ability to handle SLA-related stress and pressure.
5) Eligibility Criteria: Freshers only, no backlogs, good communication skills, willingness to work in any of Mphasis’ operating locations and any shift, must possess a valid government-issued ID.
How to Apply: Apply through Mphasis’s career portal.
Also Read: Goldman Sachs Hiring For New Analyst / Summer Analyst Role 2024
Tesco India – Associate – Chat Support
1) Company Background: Tesco India, a multidisciplinary team serving Tesco’s customers, communities, and planet across markets. It aims to create a sustainable competitive advantage through process standardization, cost savings, technological agility, and colleague empowerment. Tesco Business Solutions (TBS), established in Bengaluru in 2004 and now a global entity, drives scale and value for the Tesco Group.
2) Location: Bengaluru, Karnataka, India (Hybrid).
3) Responsibilities: Resolve customer issues and queries via WhatsApp, raise tickets efficiently, meet personal objectives, maintain and share knowledge of work processes, identify and suggest process improvements, continuously develop skills, ensure timely closure of tickets, work in roster shifts, complete tasks within agreed metrics, and solve problems by analyzing alternatives.
4) Requirements: Customer service orientation, excellent written communication in English, conflict resolution skills, empathy and customer focus, typing speed and accuracy, basic Microsoft Office skills (e.g., Outlook).
5) Eligibility Criteria: Open to candidates with the required skills.
How to Apply: Apply through Tesco India’s career portal.
HCLTech – Technical Support Associate (Non-Tech-Semi voice)
1) Company Background: HCLTech, a global technology company.
2) Location: Hyderabad, Telangana, India (Rotational shifts, including US shifts).
3) Responsibilities: Handle customer queries via voice, email, and chat support; provide timely and effective solutions to customer issues; develop strong communication and problem-solving skills.
4) Requirements: Excellent written and verbal communication skills; good understanding of basic computer applications and software.
5) Eligibility Criteria: Freshers from non-technical backgrounds only (BA, BCom, BBA, BSc, BMS, etc.). Candidates with technical backgrounds (BTech, BE, BCA, BSc IT, etc.) are not eligible.
How to Apply: Apply through HCLTech’s career portal.
Cognizant – Jr. Online Analyst – CM
1) Company Background: Cognizant, a leading global professional services company that helps clients transform their business, operating, and technology models for the digital era. It emphasizes a collaborative and inclusive workplace with a global community of over 300,000 associates.
2) Location: Hyderabad, India (Hybrid).
3) Responsibilities: Demonstrate good command of spoken and written English, handle and understand emails, possess computer knowledge and proficient typing skills, utilize MS Office skills (added advantage), maintain the ability to concentrate and perform with utmost accuracy, and be able to work in flexible hours, including night shifts and work-from-office arrangements.
4) Requirements: Good command of spoken and written English, email handling skills (reading and understanding), computer knowledge and proficient typing skills, willingness to work in flexible working hours (night shift and WFO), and immediate availability to join.
5) Eligibility Criteria: Graduate. Freshers can apply.
How to Apply: Apply through Cognizant‘s career portal.
IndiQube Gamma – Chat Process
1) Company Background: IndiQube Gamma (likely a specific location or team within a larger IndiQube organization, focusing on providing flexible workspace solutions).
2) Location: India.
3) Responsibilities: Address and resolve customer issues efficiently on voice and non-voice platforms (primarily chat and email based on the title and responsibilities); support and interact with customers via phone and email; prioritize and address valid customer concerns; maintain a positive, empathetic, and professional attitude; respond promptly to inquiries; communicate through various channels (chat, email, calls); acknowledge and resolve complaints; develop in-depth product knowledge.
4) Requirements: Minimum 1 year of call center experience with voice and non-voice processes; good verbal and written communication skills; basic knowledge of Excel; willingness to work according to business requirements.
5) Eligibility Criteria: Graduate. Freshers can apply.
How to Apply: Apply through IndiQube Gamma‘s career portal.
Conclusion | Freshers Jobs In India
Across these diverse job descriptions, a few key themes emerge for entry-level and slightly experienced candidates in customer-facing roles in India: strong communication skills (both written and verbal) are consistently highlighted as essential, along with a customer-centric approach and basic computer proficiency. While specific technical skills vary by role (e.g., MS Office, typing speed), the ability to learn, adapt to different work environments (including shifts and hybrid models), and a willingness to problem-solve are recurring expectations for those starting or building their careers in these dynamic sectors.